SlimeHollow Support

Help with Goo, Portal Hollow, Slime Codes, visitors, and your growing world.

Contact WispHollow

If you need help with SlimeHollow, have found a problem, or want to provide feedback, email:

wisphollow@gmail.com

When reporting a problem, please include your device model, iOS version, SlimeHollow version, and a short description of what happened. Please do not send passwords, payment details, or other sensitive information.

Email SlimeHollow Support

Frequently Asked Questions

Does SlimeHollow require an account?

No. SlimeHollow does not require an account or sign-in. Your slime, world progress, memories, discoveries, and settings are stored locally on your device.

How do Slime Codes work?

Open the Visitors screen and select Copy Slime Code to create a text-based profile for your slime. Send that code to a friend using another messaging service. Your friend can paste it into their Visitors screen to add your slime as a recurring visitor.

Slime Codes do not contain your journal, memories, discoveries, or world progress.

Why has a linked slime not visited yet?

Visitors normally arrive over time through Portal Hollow. You can tap a visitor card and choose Call for a Visit if you want that slime to arrive sooner.

Can I stop a particular slime from visiting?

Yes. Tap that slime's visitor card and choose Mute Visits. The slime remains linked and keeps its friendship history, but it will not be selected for automatic visits. You can unmute it later.

How do I ask a visiting slime to leave?

Open the Visitors screen, tap the current visitor, and choose Send Home. The visitor will travel back to Portal Hollow and leave through the portal normally.

Will deleting SlimeHollow erase my progress?

SlimeHollow stores its information locally. Deleting the app or using its reset option may permanently remove your slime and world progress.

Will I be charged again if I reinstall the app?

App Store purchases are associated with the Apple Account used to buy the app. Apple generally allows previously purchased apps to be downloaded again without another charge, subject to App Store availability and Apple Account access.

What should I try if SlimeHollow is not working correctly?

Close and reopen the app, confirm that your device is running a supported iOS version, and check the App Store for a SlimeHollow update. If the issue continues, email WispHollow with the details.

Privacy

SlimeHollow does not collect personal data, use advertising networks, or include behavioral analytics.

Read the complete SlimeHollow Privacy Policy.